Help
Help & FAQ
Here you will find answers to the questions that come up most often at the start. Can't find your question? Write to us; we usually answer on the same working day.
Getting started
How do I create an account?
Click "Start free" and enter your name, company, business e-mail address and a password with at least ten characters. A short tour then takes you to your first post in four steps: connect a website, set your brand voice, write your first post, invite your team.
Can I try Blog Automation without signing up?
Yes, with the demo. It opens an account with sample data, no registration needed. You see the dashboard, posts, calendar, automations and roles. In the demo the AI only returns sample texts and uses no tokens.
How do I invite my team?
Under Team and roles you invite colleagues by e-mail and give them a role. How many users you can add depends on the plan: 2 in Starter, 5 in Pro. Custom roles and the team approval workflow come with Pro.
Connecting WordPress
The connection fails. What can I do?
Check three things: whether a security plugin such as Wordfence blocks the REST API, whether the server strips the "Authorization" header and whether the website runs on HTTPS. Then run the connection test again. If that does not help, write to us through the contact page.
Can I change the application password later?
Yes. In the website settings you replace user name and application password, and Blog Automation checks the new details at once. Then revoke the old application password in WordPress.
Can I put a website on hold?
Yes, with "Pause" in the website settings. While it is paused, Blog Automation publishes nothing there. Your posts and settings are kept.
Tokens and plans
Where do I see how many tokens I have used?
Under Plan and tokens you see your balance and a list of the last 100 AI calls with person, action and tokens. Before every single AI action Blog Automation also shows the price and your current balance.
Does a failed post cost tokens?
No. If an AI action fails, no tokens are charged. You can simply start the action again.
Approval and roles
How do I create a custom role?
Under Team and roles, open a fixed role and choose "Copy as custom role". In the rights matrix you then set what the role may do in each area. Fixed roles themselves cannot be changed.
Can I give one person extra rights?
Yes. In addition to the role you can grant or remove rights for individual people. The member list shows who has rights that differ from their role.
Signing in and security
Can I sign in without a password?
Yes, with a code by e-mail or with a passkey using your fingerprint, face recognition or device PIN. You can add several passkeys, for example for your phone and your laptop.
Is there two-factor sign-in?
A confirmation with an authenticator app is not available yet. Until then we recommend passkeys: they are convenient and protect against phishing.
Ready for your first post?
Try Blog Automation with sample data
The demo opens at once, no sign-up needed. You see the dashboard, editor, calendar and approval just the way your team will use them.
The demo shows sample texts. The Free plan includes 200 tokens a month.